Refund and delivery policy
Last updated: October 22, 2026
In short: guides are delivered by email as PDF files after payment is confirmed. You may request a refund within 30 days of purchase by telling us the reason. Refunds go back to the original payment method. There is nothing to ship back and there are no subscriptions to cancel.
1. Delivery
All Visualibro products are digital files (PDF). Nothing is shipped physically, so there are no shipping costs, carriers or delivery addresses.
- Once your payment is confirmed by our payment provider (Stripe), we send an email with the download link to the address you entered at checkout.
- The email is sent from Visualibro <hola@visualibro.com>. If you do not see it, check your spam or promotions folder.
- If the email has not arrived, or the link does not work, write to hola@visualibro.com with your order number and we will resend it.
- Guides are available worldwide, except where sales are prohibited by law or sanctions (see the terms and conditions).
2. Refunds
You may request a refund for any guide within 30 days of the purchase date.
To request it, send an email to hola@visualibro.com from the address used at checkout, with:
- your order number (it is in the confirmation email), and
- the reason you are asking for the refund.
We ask for a reason so that we can fix what went wrong, whether it is the guide itself, the delivery or a mistaken purchase. We do not refund requests received after 30 days, or orders that show signs of abuse (for example, repeated purchases and refunds of the same guide).
Optional add-ons bought at checkout together with a guide are covered by the same policy.
3. How the refund is paid
- We refund the full amount paid for the product to the original payment method, through Stripe.
- We confirm by email when the refund has been issued. How long it takes to appear on your statement depends on your bank or card issuer.
- Once refunded, the download link for that guide is deactivated and you agree to delete any copies.
4. Returns and cancellations
Because the product is a digital file, there is no physical return. Visualibro does not sell subscriptions, memberships or recurring services, so there is nothing to cancel: every purchase is a one-time payment.
5. Disputes and chargebacks
If something went wrong with your order, please write to us first. We answer every refund request and resolve most issues directly, which is faster than a chargeback through your bank.
6. Contact
e-Mentors Company LLC (Visualibro)30 North Gould Street, Ste N, Sheridan, WY 82801, United States
hola@visualibro.com